Multilingual service centre · Sousse, Tunisia
Staffinity provides multilingual agents for inbound calls, outbound campaigns and administrative operations, backed by Belgian management and 13 years of experience.
Our expertise
Six areas of expertise to strengthen your organisation.A Tunisian team, Belgian management and international reach.
Services
From a few overflow hours to a dedicated human, AI or hybrid team, we build a setup around your volumes, tools and goals.
Staffinity handles all or part of your inbound calls. Our agents answer in your company’s name, qualify the request, provide a first response and route it correctly.
Our agents contact prospects or customers from your database. The target, message and expected qualification are defined before each campaign.
Staffinity provides administrative profiles for time-consuming operational work. Each assignment has a procedure, frequency, checks and accountable contact.
Our agents verify details, identify decision-makers, update records and apply your segmentation rules so the database becomes actionable.
We support accounting offices and finance teams on agreed preparatory and data-entry operations, with clear responsibility and validation boundaries.
Staffinity complements human teams with BeAI voice agents. The agent can inform, route, qualify or take messages according to rules defined with your business.
Our expertise
Clear scope, appropriate access, written instructions, checks and regular reviews turn outsourcing into a controlled operating model.
Clear scope, appropriate access, written instructions, checks and regular reviews turn outsourcing into a controlled operating model.
Clear scope, appropriate access, written instructions, checks and regular reviews turn outsourcing into a controlled operating model.
Clear scope, appropriate access, written instructions, checks and regular reviews turn outsourcing into a controlled operating model.
Clear scope, appropriate access, written instructions, checks and regular reviews turn outsourcing into a controlled operating model.
A controlled launch
We map volumes, schedules, languages, tools and expected results.
We select the right profiles, document procedures and train the team.
A pilot validates answers, access rights, reporting and escalation paths.
The service runs with clear indicators and one accountable contact.
Insights
Volumes, scenarios, tools and indicators for controlled call answering.
Read the article →Call Out · 6 minMeasure campaign quality and learning beyond the number of calls.
Read the article →Outsourcing · 6 minThe criteria behind language capacity, proximity, management and control.
Read the article →Your quote, directly
A quick first conversation to define volumes, languages and the right operating model.
