Call answering
Branded greeting, caller identification and routing according to your procedures.
Call In · Inbound calls
Inbound calls and outsourced customer service
Every call receives a clear, professional answer aligned with your instructions.
Discuss your needs ↗
Services
A service built around your organisation.
Staffinity handles all or part of your inbound calls. Our agents answer in your company’s name, qualify the request, provide a first response and route it correctly.
- Reduce missed calls and waiting time
- Maintain service during peaks
- Protect internal teams from interruptions
- Answer customers in their language
What we handle
A precise scope that adapts to your volumes.
Overflow
Calls are handled when your lines are busy, during peaks or outside selected hours.
Appointments
Agents use your calendar rules to offer and confirm suitable slots.
Level-one support
Common questions, ticket creation and documented escalation.
Our method
From request to daily operations.
1
Call mapping
We list reasons, priorities, destinations and escalation cases.
2
Knowledge base
Answers, scripts and rules are structured for consistency.
3
Training and tests
The team trains on realistic scenarios.
4
Ongoing management
Volumes, reasons and outcomes are reviewed together.
Management & control
You retain a clear view of the activity.
Answer rateResponse timeCall reasonsResolutionEscalationsSatisfaction
Frequently asked questions
What to know before starting.
Can you handle overflow only?+
Yes. Coverage can apply only to unanswered calls, selected hours or peak periods.
Do agents answer in our company name?+
Yes. Greeting, vocabulary, answers and routing rules are agreed before launch.
Can you work in our CRM?+
Yes, where access and workflows allow it, with rights limited to the mission.
Your quote, directly
Talk to Jean-Benoît Duvivier.
A quick first conversation to define volumes, languages and the right operating model.