Services
A reliable extension of your team.
You retain control. We provide the people, management and method needed for consistent delivery.
Call In
Inbound calls and outsourced customer service
Staffinity handles all or part of your inbound calls. Our agents answer in your company’s name, qualify the request, provide a first response and route it correctly.
- Reduce missed calls and waiting time
- Maintain service during peaks
- Protect internal teams from interruptions
Call Out
Outbound calling and B2B teleprospecting
Our agents contact prospects or customers from your database. The target, message and expected qualification are defined before each campaign.
- Increase useful conversations
- Deliver qualified appointments
- Reactivate dormant contacts
Administrative support
Remote administrative and back-office support
Staffinity provides administrative profiles for time-consuming operational work. Each assignment has a procedure, frequency, checks and accountable contact.
- Recover time for higher-value work
- Reduce operational backlog
- Document informal processes
Data qualification
Database qualification, cleaning and enrichment
Our agents verify details, identify decision-makers, update records and apply your segmentation rules so the database becomes actionable.
- Reduce calls to outdated contacts
- Identify decision-making roles
- Improve commercial segmentation
Accounting support
Accounting data entry and file preparation
We support accounting offices and finance teams on agreed preparatory and data-entry operations, with clear responsibility and validation boundaries.
- Absorb peak workloads
- Reduce entry backlog
- Standardise file preparation
AI voice agents
AI agents that answer the phone
Staffinity complements human teams with BeAI voice agents. The agent can inform, route, qualify or take messages according to rules defined with your business.
- Answer peaks and out-of-hours calls
- Handle repetitive requests instantly
- Qualify and forward important requests
Your quote, directly
Talk to Jean-Benoît Duvivier.
A quick first conversation to define volumes, languages and the right operating model.